Account Manager

Wire Belt Company of America, Inc., consistently recognized as one of the “Best Companies to Work For” by Business NH Magazine, has an exciting job opportunity available on our Sales & Marketing team.

We’re seeking a dynamic and dedicated individual to join our team as an Account Manager at our headquarters in Bedford, NH. In this role, you’ll be an integral part of our inside sales and sales operations support team. You won’t be making outbound sales calls; instead, you’ll focus on working directly with our customers to field questions and process orders and quotes.

Who We Are:

Wire Belt Company of America is a worldwide leader in stainless steel conveyor belt manufacturing. We offer many styles and specifications of conveyors to suit our customers’ specific applications, and we are at the forefront of development and innovation in the conveyor sector. We have been manufacturing conveyors and conveyor belting for over 70 years, supplying industries as varied as food and beverage, pharmaceutical, cosmetics, electronics, environmental services, automotive, and more.

Wire Belt’s Mission & Values:

Wire Belt’s mission is to keep manufacturing growth in the United States, and New Hampshire, by being a lean, green, values-driven team. Our company’s vision is to make Wire Belt the most preferred, respected, and trusted metal conveyor belt manufacturer in the world.

We seek individuals who strive to perform at that level and aim to continually improve while exhibiting our values:

Family: Our employees and our business partners are a team bound together by a common purpose; to respect, trust and learn from each other. To succeed together. We have each other’s back.
Innovation: We believe that change is a way of life fostered by encouraging creativity and learning.
Integrity: We do the right thing in all circumstances.
Ownership: We build trust and teamwork through effective communication, execution, and accountability.
Fun: We encourage a culture that loves to serve our customers, community, and each other.

Wire Belt believes our culture helps us attract amazing people, improve performance, and make work more enjoyable. Our mission, vision and values statements are tools that shape our organization and help guide our decisions and actions. We believe that if we do this well, we will be here for many years to come, we will have profits to share, continue growing manufacturing where we are, and continue to positively impact our local community.

As an Account Manager at Wire Belt, you will…

Support the sales function of the organization by collaborating with Field Sales Representatives, Technical Service Staff, and directly engaging with customers via phone and email. Your responsibilities will include addressing inquiries, conveying information, processing orders, and providing quotes for Wire Belt products.

Key Responsibilities:

Handles, coordinates, and responds to all incoming telecommunications (phone, e-mail, voice-mail, fax, etc.) inquiries from customers and potential customers.
Processes requests for and documents all customer proposals through the ERP system.
Responsible for documentation and updates in the corporate CRM system to maintain and update the company’s knowledge base.
Processes customer purchase orders through the ERP system’s order management module and ensures accuracy of all aspects of customer orders.
Communicates frequently with field sales team to transfer knowledge of customer issues, customer requests, and general information related to accounts.
Works closely with technical services to help customers determine the correct solution for particular applications.
Must learn and know Wire Belt product nomenclature and designations in order to handle and process customer requests for information, quotations, and order processing.

Additional Duties:

Ability to apply mathematical operations to complete business tasks. Ability to recognize problems, collect data, establish facts, and relay information to the appropriate team members.
Ability to interpret and communicate a variety of technical product information, and product specifications to others
Additional duties as assigned.

What We’re Looking For:

Bachelor’s degree or equivalent from four-year College and at least two years related experience or equivalent combination of education and experience.
Account management or customer service experience, ideally in a manufacturing setting
Strong attention to detail
Technical proficiency
Adaptability with a customer-focused mindset

Job Type: Full-time

Benefits: